Privacy Policy

Last updated: September 2026

V4 HOME ("we", "us", "our") is a home-delivery grocery service operating in Vasanth Nagar, Hyderabad, Telangana. We are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe.

Developer Disclaimer: This website and app are developed and maintained by Damerax Cloud Solutions, a technology partner. Damerax Cloud Solutions has no involvement in, access to, or responsibility for any customer transactions, orders, payments, or personal data processed through this platform. All data is exclusively owned and managed by V4 HOME.

1. Information We Collect

Account information: name, mobile number, and email address when you register.
Delivery address: address, locality, pincode, and delivery instructions you provide at checkout.
Order information: items ordered, quantities, prices, payment method (COD or online), and order status.
Device & usage data: browser type, IP address, and pages visited — used only to improve the website experience.

We do not collect or store any card numbers, UPI PINs, or banking credentials. Payment processing (if applicable) is handled by third-party payment gateways under their own privacy policies.

2. How We Use Your Information

To process and deliver your orders to your address.
To send order confirmations and delivery updates via SMS or WhatsApp.
To respond to your queries or complaints.
To improve our product range and delivery service.

We do not sell, rent, or share your personal information with any third party for marketing purposes.

3. Data Sharing

Your information may be shared only in the following limited cases:

Delivery personnel: Your name, mobile number, and address are shared with our delivery staff solely to complete your delivery.
Legal compliance: If required by Indian law, court order, or government authority.

4. Data Security

We use industry-standard security practices including HTTPS encryption and hashed passwords to protect your data. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use session cookies to keep you logged in and maintain your shopping cart. These are essential for the website to function and are deleted when you close your browser (unless you choose "Stay signed in"). We do not use advertising or tracking cookies.

6. Your Rights

You may request to view, correct, or delete your personal data at any time by contacting us at support@example.com or calling 7893117227.

7. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy concerns, please contact:
V4 HOME
Vasanth Nagar, Hyderabad – 500072, Telangana
📞 7893117227
✉️ support@example.com