Returns & Refunds

Last updated: September 2026

We want every order from V4 HOME to meet your expectations. Because we deal in fresh produce and perishable goods, our returns & refunds policy is designed to be fair and practical for both you and us.

Developer Disclaimer: Damerax Cloud Solutions is the technology partner that built and maintains this website and app. Damerax Cloud Solutions is not involved in any transaction, return, or refund process. All return and refund decisions are made solely by V4 HOME.

1. Fresh Produce (Vegetables & Fruits)

Fresh vegetables and fruits are perishable and procured daily from local farms and wholesale markets. Please inspect your delivery at the time of receipt.

Eligible for replacement or refund: Items that are visibly rotten, completely wilted, damaged beyond normal produce variation, or significantly underweight (more than 15% short).
Not eligible: Minor natural variation in size, shape, colour, or texture — this is normal for farm-fresh produce and not a defect. Items reported more than 2 hours after delivery cannot be accepted as a return.
How to raise: Call or WhatsApp us at 7893117227 within 2 hours of delivery with a photo of the item.

2. Packaged Goods (Masalas, Flours, Oils, Dals, etc.)

These items are sourced from recognised brands and authorised distributors. V4 HOME is a reseller — we are not the manufacturer.

Eligible for return: Sealed products with a broken seal, incorrect item delivered, expired product (check MRP label), or a package that is visibly damaged at the time of delivery.
Not eligible: Products that have been opened or used. Quality or taste complaints for sealed products must be directed to the manufacturer — we will help you with the brand's consumer helpline if needed.
How to raise: Contact us within 24 hours of delivery at 7893117227 or support@example.com with your order number and a photo.

3. Wrong or Missing Items

If we delivered an item you did not order, or missed an item from your order, contact us immediately. We will arrange a replacement delivery or process a full refund for the affected item — no questions asked.

4. Refund Process

Cash on Delivery orders: Approved refunds will be adjusted against your next order, or returned in cash at the time of the next delivery to your address.
Online payments: Approved refunds will be credited back to the original payment source within 5–7 business days, depending on your bank or payment provider.

5. Order Cancellations

You may cancel an order before it is confirmed/dispatched by calling us immediately.
Once the order is out for delivery, cancellation is not possible.
If we cancel your order due to unavailability or any operational reason, a full refund will be issued.

6. Contact for Returns

📞 7893117227 (call or WhatsApp)
✉️ support@example.com
Always mention your Order Number and attach a photo of the item for faster resolution.